Peer Standards
Share your life experiences and support someone like you!
Profile Images
Peers are required to use an image of themselves as their profile picture. Profile pictures should provide a friendly, professional representation of yourself and meet all of our criteria outlined below. Think business casual, not dating site or social media!
Photo Requirements
FOCUS ON YOU
Use a photo where your face takes up around 60% of the photo, with room on each side. You should be the only face visible in the photo.
FORGET THE FILTERS
Authenticity is the goal. Avoid adding filters that stylize the look of your photo.
KEEP IT SIMPLE
Try to avoid busy backgrounds - a photo with a neutral or blurry background is best. We want you to be the focus of the photo!
BE FRIENDLY
Choose a facial expression that is friendly and authentic to how you answer the phone.
LOOK SHARP
Wear something that looks clean and friendly. Business casual is a good place to start.
AVOID LOOKING FLIRTATIOUS
Remember this is not a dating app. You can show your personality without overdoing it.
NO LEWD, PROVOCATIVE, OR SUGGESTIVE IMAGES
Do not use any image that may be deemed suggestive or lewd. We have a zero-tolerance policy for images use that is intentionally provocative and use of such an image may lead to removal from the platform.
NO UNAUTHORIZED IMAGE USE
Using images of brands / logos to which you do not have the rights to use will not be allowed.
GOOD RESOLUTION
Make sure your photo is at least 500 x 500 pixels for a crisp presentation.
How to prepare to record your experience:
It is highly recommended that you write your experience down before starting your recording to ensure that the message is clear and cohesive.
Audio Quality
All Peer Listener recordings must meet the following criteria. Audio recordings that fail to meet the minimum guideline standards will not be approved for the platform.
AUTHENTICITY
Peer recordings must present the Peer experience honestly and with an authentic voice. Any intentional (or unintentional) positioning in a recording that suggests anything other than an empathetic and caring person will not be accepted.
AUDIO QUALITY
Peer recordings must be clear and easily heard. Low volume, background noise, or a poor connection will not be accepted. For best results, we recommend you record using headphones that include a microphone.
MINIMUM LENGTH
Experience Recordings 60-90 seconds
Sample Topics
Recording a Video Experience
Select applicants may be invited to record a video experience within the platform. If the Kindly Human Care Team contacts you about recording a video experience, here are some key guidelines for recording a great video experience.
- Record in vertical mode on your phone, ensuring your face is centered with space above and below.
- Hold the phone at eye level to maintain natural eye contact.
- Pick a quiet location with a neutral background—avoid distractions, clutter, or other people in the frame.
- Keep it professional yet friendly by avoiding logos, hats, profanity, or slang.
- For a smooth flow, start by introducing yourself—first name only—then share your story, how you overcame the challenge, and a message of encouragement for others. Speak naturally, as if you're talking to a friend!
- Avoid doing multiple takes and splicing the clips together. Jump edits can be distracting to the viewers. Fluid recordings are ideal.
Have questions?
We are here to help! If you need clarity on how to set up your account, prep for your recording or what to upload for your profile picture we are happy to support you along the way.